Frequently Asked Questions
How can I buy tickets?
We encourage pre-purchasing a timed ticket prior to each visit. Tickets are available by clicking here or can be reserved over the phone.
Are there admission fees?
Yes. General Admission includes our core and special exhibits, public tours, and regularly scheduled survivor speaker presentations.*
Members of the HMC are Free. Become a Member
Senior Adults (62+) $6.00
College Students (with ID) $6.00
Uniformed Services Free
*Due to concerns about Covid-19, currently there are no survivor speaker presentations or group tours. Check back with us soon!
What are the museum’s operating hours?
The HMC’s regular operating hours are:
Sunday – Thursday 9:30 AM – 4 PM
Friday 9:30 AM – 2:00 PM
We are closed most major US holidays, as well as most Jewish holidays. For more information about building closure dates, view the Calendar of Events.
Guest Passes, Michigan Activity Passes, and Groupon
Please see the Visitor Services desk to redeem. These passes are valid for General Admission only.
Is parking available?
The HMC has free parking for visitors.
Are food and drink allowed?
Food (unless medical needed), beverages (with the exception of bottled water), chewing gum, and candy are not allowed in the exhibit. The HMC is not able to provide a space for lunch or meals, however you may visit one of our many Nearby Restaurants.
What items are not permitted in the museum?
Guns or weapons of any kind, pets, food & drink, signs, banners, handouts, large bags and packages are not permitted in the HMC. Tripods, monopods, and selfie sticks are not allowed without advanced permission.
Use of loud, abusive, or otherwise improper language, performing or engaging in obscene or indecent acts and disorderly conduct may be cause of dismissal. We do allow professional cameras, cell phone cameras, and small personal cameras.
Please use discretion with cell phones. If you must take a phone call, please exit the building and enter once you are finished. The Holocaust Memorial Center Zekelman Family Campus is a smoke-free campus. Service animals, including emotional support animals, are allowed in the museum.
Should I bring my child to the Holocaust Memorial Center?
We recommend visiting the HMC with children ages 12 and above. There is graphic content within the exhibits that may be difficult for younger visitors to see. Please use your best judgement when bringing young visitors to the HMC. For very young babies who are not yet aware of their surroundings, the exhibits are all stroller accessible, so you may use discretion in bringing them.
Is there a bag or coat check at the museum?
There is no bag or coat check available within the museum. Visitors are required to leave larger bags and packages behind. A coatroom is available. Please use at your discretion. The HMC is not responsible for loss or damage to items left unattended.
Is the museum accessible and ADA compliant?
The HMC is committed to providing inclusive experiences for all audiences and is compliant with the Americans with Disabilities Act (ADA). Accommodations include accessible facilities and entrances. A limited number of free manual wheelchairs loans are available on a first-come, first-served basis. Service animals, including emotional support animals, are allowed in the museum.
Do you offer guided tours?
To reserve a spot on the guided tour, please call (248) 553-2400. Beginning on May 28, 2021, guided tours will be offered to the public on Fridays and Sundays at 1:00 PM. Tours will be limited to 15 people so that social distance can be maintained. The HMC will provide single-use headphones for tours, but visitors are welcome to bring their own headphones if they prefer. Guests above the age of 2 are required to wear a face covering. Disposable masks are available to purchase for $1 per mask.
Will I meet a Holocaust Survivor at the museum?
To help reduce the risk of transmission of COVID-19, all survivor talks are cancelled until further notice. Please continue to check our website (www.holocaustcenter.org) for the Museum’s status.
We are grateful for your support, partnership and understanding. We look forward to welcoming you back to the HMC soon.
The Holocaust Memorial Center is unable to give out the personal information of our Holocaust Survivors, nor are we able to take special requests. Please call the Visitor Services desk at 248.553.2400, ext. 140 for daily availability year-round.
Can I visit the museum without going on a guided tour?
Yes! The HMC welcomes visitors to see the exhibits without a tour guide present. Staff are available to answer questions during your visit.
How long should I plan to spend in the museum?
It is difficult to say how much time it will take to visit the exhibits. Much depends on the age and interests of the visitors in your group. There is approximately 20,000 square feet of core exhibition space as well as special exhibits. The pace at which you choose to tour the HMC will determine the length of your stay. If possible, plan a return visit.
Can I take photos and videos in the museum?
The HMC permits still and video photography for noncommercial use only, unless otherwise noted. No flash photography is permitted. We encourage the sharing of your experience visiting the HMC using #holocaustmemorialcenter and tagging us @holocaustmemorialcenter on Facebook, Instagram, and Twitter.
Is there a museum shop?
The Doris & Eric Billes Museum Shop is temporarily closed to help reduce the transmission of COVID-19. However, we are happy to take your order and payment over the phone. You can pick your purchases at the Guest Services desk.
Do you have a Library Archive where visitors can do research?
Yes, we have a comprehensive Library Archive where visitors are welcome to do research. Due to Covid-19 safety measures, the Library Archive is open by appointment only. Please call Feiga Weiss at 248-553-2834 or email email@example.com for scheduling a library appointment. For book or archive donations, please call or email to discuss delivery options. A wealth of information may be found on our Library Archive page.
I have an object I would like to donate, what should I do?
The HMC welcomes interesting and relevant artifacts. For more information, please contact Head Librarian & Archivist Feiga Weiss at 248.553.2834.
I’m interested in becoming a volunteer. What should I do?
Applications are accepted at all times but we do not always have available positions. Your application will remain on file and you will be called for an interview if a position opens that matches your availability. For more information about volunteer opportunities, please visit our Volunteer Opportunities page.
I want to join the HMC mailing list. How do I do that?
To join the mailing list for the HMC, please Sign Up here.
To receive email communications from the HMC, please Sign Up here.
How can I support the museum?
Being a part of the HMC’s work in the community can be done in a variety of ways. For more information about supporting the mission of the HMC, please visit our Support page.
My question is not listed here. How can I contact the museum?
For general inquiries, email firstname.lastname@example.org or call 248.553.2400.