Frequently Asked Questions
Are there admission fees?
Yes. Admission to the HMC is as follows:
Senior Adults (62+) $6.00
College Students (with ID) $6.00
Uniformed Services Free
What are the museum’s operating hours?
The HMC’s regular operating hours are:
Sunday 9:30 AM – 5:00 PM
Monday 9:30 AM – 8:30 PM
Tuesday – Thursday 9:30 AM – 5:00 PM
Friday 9:30 AM – 3:00 PM
Last admittance is 1 hour prior to closing
We are closed most major US holidays, as well as most Jewish holidays. For more information about building closure dates, view the Calendar of Events.
I have a Guest Pass. What are the parameters of use for it?
HMC Guest Passes are valid for any General Admission to the museum. Guest passes cover docent-led public tours, access to special exhibits, and regularly scheduled survivor speaker presentations. You may not use a guest pass for entrance to a special event or program.
I have a Michigan Activity Pass. How do I redeem it?
Upon arrival to the museum, please visit our Visitor Services desk to redeem your Michigan Activity Pass. Michigan Activity Passes do cover docent-led public tours, access to special exhibits, and regularly scheduled survivor speaker presentations. You may not use the pass for entrance to a special event or program.
I have a Groupon. How do I redeem it?
Upon arrival to the museum, please visit our Visitor Services desk to redeem your Groupon. Groupons do cover docent-led public tours, access to special exhibits, and regularly scheduled survivor speaker presentations. You may not use the Groupon for entrance to a special event or program.
Is parking available?
The HMC has free parking for visitors. For groups arriving in buses, please see Tour and Group Reservations.
Are food and drink allowed?
No food or drink is allowed in the exhibit area of the museum with the exception of bottled water or medical needs. There is no facility located within the museum for food, however you may visit one of our many Nearby Restaurants.
What items are not permitted in the museum?
Guns or weapons of any kind, pets, food & drink, signs, banners, handouts, large bags and packages are not permitted in the HMC. Tripods, monopods, and selfie sticks are not allowed without advanced permission.
Use of loud, abusive, or otherwise improper language, performing or engaging in obscene or indecent acts and disorderly conduct may be cause of dismissal. We do allow professional cameras, cell phone cameras, and small personal cameras.
Please use discretion with cell phones. If you must take a phone call, please exit the building and enter once you are finished. The Holocaust Memorial Center Zekelman Family Campus is a smoke-free campus. Service animals, including emotional support animals, are allowed in the museum.
Should I bring my child to the Holocaust Memorial Center?
We recommend visiting the HMC with children ages 12 and above. There is graphic content within the exhibits that may be difficult for younger visitors to see. Please use your best judgement when bringing young visitors to the HMC. For very young babies who are not yet aware of their surroundings, the exhibits are all stroller accessible, so you may use discretion in bringing them.
Is there a bag or coat check at the museum?
There is no bag or coat check available within the museum. Visitors are required to leave larger bags and packages behind. A coat room is available.
Are wheelchairs available?
Wheelchairs are available at our Visitor Services desk on a first-come, first-served basis.
Is the museum accessible and ADA compliant?
The HMC is committed to providing inclusive experiences for all audiences and is compliant with the Americans with Disabilities Act (ADA). Accommodations include accessible facilities and entrances. There are free manual wheelchair loans on a first-come, first-served basis. Service animals, including emotional support animals, are allowed in the museum.
Do you offer guided tours?
The HMC offers a Public Tour led by a trained docent (tour guide) every day we are open at 1:30 PM. Please plan to arrive 15 minutes prior to the tour, as numbers are limited. Tours for groups of people 10+ require a reservation and will be guided by a docent as well.
How long are guided tours?
Our docent-led tour lasts 90 minutes and covers the HMC’s core exhibit spaces. Visitors are welcome to go on a Public Tour, offered daily at 1:30 PM unless otherwise noted on the Calendar of Events. For groups of 10+, reservations are required and can be schedule by calling 248.553.2400, ext. 144.
Will I meet a Holocaust Survivor at the museum?
During the school year, Survivor Speaker presentations are scheduled based on availability daily at 12:15 PM prior to the Docent-Led Public Tour, and are based on availability of our Holocaust Survivors, and therefore cannot be guaranteed. Presentations are 45 minutes on average, and often include time to ask questions. If you are planning to attend a presentation, please arrive 15 minutes prior to the start time, as space is limited. For more information, please call the Visitor Services desk at 248.553.2400, ext. 140.
Can I visit the museum without going on a guided tour?
Yes! The HMC welcomes visitors to see the exhibits without a tour guide present. Staff are available to answer questions during your visit.
How long should I plan to spend in the museum?
It is difficult to say how much time it will take to visit the exhibits. Much depends on the age and interests of the visitors in your group. There is approximately 20,000 square feet of core exhibition space as well as special exhibits. The pace at which you choose to tour the HMC will determine the length of your stay. If possible, plan a return visit.
I want to schedule a guided tour. How should I proceed?
The HMC welcomes tour groups of all kinds. To learn more about scheduling a tour, please visit Tour and Group Reservations.
I have a tour scheduled that I need to cancel. What should I do?
Please contact HMC as early as possible if you need to cancel or reschedule your tour by calling 248.553.2400.
Can I take photos and videos in the museum?
The HMC permits still and video photography for noncommercial use only, unless otherwise noted. No flash photography is permitted. We encourage the sharing of your experience visiting the HMC using #holocaustmemorialcenter and tagging us @holocaustmemorialcenter on Facebook, Instagram, and Twitter.
Is there a museum shop?
Yes, the Doris & Eric Billes Museum Shop offers a wide selection of books, DVDs, gifts, jewelry, Judaica, fair trade goods, and more.
Do you have a library?
The Holocaust Memorial Center is home to a wonderful Reference Library.
I want to learn more about the history of the HMC.
To learn more about the Holocaust Memorial Center’s history, please visit our About Us page.
I have an object I would like to donate, what should I do?
The HMC welcomes interesting and relevant artifacts. For more information, please contact Head Librarian & Archivist Feiga Weiss at 248.553.2834.
I’m interested in becoming a volunteer. What should I do?
Applications are accepted at all times but we do not always have available positions. Your application will remain on file and you will be called for an interview if a position opens that matches your availability. For more information about volunteer opportunities, please visit our Volunteer Opportunities page.
I want to join the HMC mailing list. How do I do that?
To join the mailing list for the HMC, please Sign Up here.
To receive email communications from the HMC, please Sign Up here.
How can I support the museum?
Being a part of the HMC’s work in the community can be done in a variety of ways. For more information about supporting the mission of the HMC, please visit our Support page.
My question is not listed here. How can I contact the museum?
For general inquiries, email firstname.lastname@example.org or call 248.553.2400.