Frequently Asked Questions
How can I buy tickets?
Tickets can be purchased at the Visitor Services desk.
Are there admission fees?
Yes. General Admission includes our core and special exhibits, public tours, and regularly scheduled survivor speaker presentations.
Members of The HC are Free. Become a Member
Senior Adults (62+) $6.00
College Students (with ID) $6.00
Uniformed Services Free
What are the museum’s operating hours?
The HC’s regular operating hours are:
Sunday – Thursday 9:30 AM – 5:00 PM
Friday 9:30 AM – 3:00 PM
The HC is closed on the following U.S. holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day (September 5, 2022), Thanksgiving Day (November 24, 2022) and the day after Thanksgiving (November 25, 2022), Christmas Day (December 25, 2022), and New Year’s Eve (December 30, 2022).
The HC is closed on the following Jewish holidays: Rosh Hashanah (September 26-27, 2022), Yom Kippur (October 5, 2022), Sukkot (October 10-11, 2022), Shemini Atzeret (October 17, 2022), Simchat Torah (October 18, 2022), Passover (April 6-7 & 12-13, 2023), and Shavuot (May 26, 2023).
Do you accept guest passes, Michigan Activity Passes (MAP), or Groupon passes?
Yes – these passes are valid for General Admission only. Please see our Visitor Services desk to redeem.
Is parking available?
The HC has an on-site parking lot with free parking for visitors. Please park in the north parking lot.
Are food and drink allowed?
Food (unless medically needed), beverages (with the exception of bottled water), chewing gum, and candy are not allowed in the exhibit. The HC is not able to provide a space for lunch or meals, however you may visit one of our many Nearby Restaurants.
What items are not permitted in the museum?
Guns or weapons of any kind, pets, food & drink, signs, banners, handouts, large bags, and packages are not permitted in The HC. Tripods, monopods, and selfie sticks are not allowed without advanced permission.
Use of loud, abusive, or otherwise improper language, performing or engaging in obscene or indecent acts and disorderly conduct may be cause for dismissal. We do allow professional cameras, cell phone cameras, and small personal cameras.
Please use discretion with cell phones. If you must take a phone call, please exit the building and enter once you are finished. The Zekelman Holocaust Center is a smoke-free campus. Service animals, including emotional support animals, are allowed in the museum.
Should I bring my child to The Holocaust Center?
We recommend visiting The HC with children ages 12 and above. There is graphic content within the exhibits that may be difficult for younger visitors to see. Please use your best judgment when bringing young visitors to The HC. For very young babies who are not yet aware of their surroundings, the exhibits are all stroller accessible, so you may use discretion in bringing them.
Is there a bag or coat check at the museum?
There is no bag or coat check available within the museum. Visitors are required to leave larger bags and packages behind. A coatroom is available. Please use it at your discretion. The HC is not responsible for loss or damage to items left unattended.
Is the museum accessible and ADA compliant?
The HC is committed to providing inclusive experiences for all audiences and is compliant with the Americans with Disabilities Act (ADA). Accommodations include accessible facilities and entrances. A limited number of manual wheelchairs are available for free on a first-come, first-served basis. Service animals, including emotional support animals, are allowed in the museum.
Do you offer guided tours?
The HC will not offer guided tours while the core exhibit is under renovation. Guided tours for the public will begin in January 2024 after the new exhibit is completed.
Will I meet a Holocaust Survivor at the museum?
Survivor Speaker presentations are scheduled every Sunday at 12:00 PM. These are based on the availability of our Holocaust Survivors, and therefore cannot be guaranteed. Presentations are 45 minutes on average, and often include time to ask questions. If you plan to attend a presentation, please arrive 15 minutes before the start time, as space is limited. For more information, please call the Visitor Services desk at 248.553.2400.
The Zekelman Holocaust Center is unable to give out the personal information of our Holocaust Survivors, nor are we able to take special requests. Please call the Visitor Services desk at 248.553.2400 for daily availability year-round.
Can I visit the museum without going on a guided tour?
Yes! The HC welcomes visitors to see the exhibits without a tour guide present.
How long should I plan to spend in the museum?
It is difficult to say how much time it will take to visit the exhibits. Much depends on the age and interests of the visitors in your group. There is approximately 20,000 square feet of core exhibition space as well as special exhibits. The pace at which you choose to tour The HC will determine the length of your stay. If possible, plan a return visit.
Can I take photos and videos in the museum?
The HC permits still and video photography for noncommercial use only, unless otherwise noted. No flash photography is permitted. We encourage you to share your experience visiting The HC using #ZekelmanHolocaustCenter and tagging us on Facebook, Instagram, Twitter, and LinkedIn.
Is there a museum shop?
Yes! The Doris & Eric Billes Museum Shop is open during museum hours.
Do you have a Library Archive where visitors can do research?
Yes, we have a comprehensive Library Archive where visitors are welcome to do research. The Library Archive is open by appointment only. Please call Feiga Weiss at 248-553-2834 or email email@example.com for scheduling a library appointment. For book or archive donations, please call or email to discuss delivery options. A wealth of information may be found on our Library Archive page.
I have an object I would like to donate, what should I do?
The HC welcomes interesting and relevant artifacts. For more information, please contact Head Librarian & Archivist Feiga Weiss at 248.553.2834.
I’m interested in becoming a volunteer. What should I do?
Applications are accepted at all times but we do not always have available positions. Your application will remain on file and you will be called for an interview if a position opens that matches your availability. For more information about volunteer opportunities, please visit our Volunteer Opportunities page.
I want to join The HC mailing list. How do I do that?
To join the mailing list for The HC, please Sign Up here.
To receive email communications from The HC, please Sign Up here.
How can I support the museum?
Being a part of The HC’s work in the community can be done in a variety of ways. For more information about supporting the mission of The HC, please visit our Support page.
My question is not listed here. How can I contact the museum?
For general inquiries, email firstname.lastname@example.org or call 248.553.2400.